After 15 years in various forms of working in the care industry, one thing that stands out to me more than any other is that no two people are the same. Every single person I have come across has been so unique and individual that I fiercely believe a cookie cutter approach to care has no place. I learned early on that learning someone’s name is more important than their diagnosis, and finding out their passion and what they enjoy – from food & activities to what they like in another person – is the most important thing of all.